24/7 Uptime

Krescendo staff actively monitor the infrastructure and are commited to responding to critical issues 24/7.

Support Team

Access to a responsive team of technical specialists during London office hours.

Hardware and Hosting

Actively managed hardware and hosting infrasture including

  • Production
  • Disaster Recovery (full replication on separate datacenter)
  • User acceptance testing (UAT)
  • Development

ISO-127001 certified environment

Annually re-certified Information Security Management (ISMS) compliant to stringent ISO27001 standards including

  • CLASP secure development practices
  • Change, Incident, Problem Management
  • Six-monthly formal ISMS reviews
  • Third-party oversight
  • Risk management and contingency planning

One-Month Notice

Unless otherwise agreed, all services may be terminated with one month’s notice.

Optional Dedicated Environment

The option to implement and support a dedicated LiveDataset environment for your organization.

This will require a master services agreement, and can include

  • Dedicated application and database environments.
  • Dedicated account manager for regular communications, management, and prioritization of product enhancements.

If you are interested in a dedicated environment, please contact us to discuss your specific requirements and available options.